Terms & Conditions - 

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1. Acceptance of Terms

By accessing this website, booking an appointment, purchasing a service, or downloading any digital content, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use this website or services.

2. Nature of Services

Emma Jacques Women’s Health provides naturopathic education, lifestyle guidance, nutritional advice, and complementary health services.

Services offered may include (but are not limited to):

• Naturopathic consultations

• Pathology/blood test reviews (interpretive and educational only)

• Digital products (courses, guides, ebooks, PDFs)

• Educational content via website, email, or social media

All services are provided for educational and complementary health purposes only.

3. No Medical Advice

Information provided through this website or services:

• Does not constitute medical advice

• Is not a substitute for diagnosis, treatment, or care by a medical practitioner

• Should not be used to diagnose or treat disease

You are advised to consult your GP or relevant medical professional for diagnosis, medications, and acute or emergency conditions.

4. Scope of Practice & Limitations

Emma Jacques is a degree-qualified naturopath (SCU) but is not a medical doctor.

Accordingly:

• No medical diagnosis is made

• Prescription medications are not prescribed, altered, or ceased

• You are responsible for discussing any treatment changes with your GP or specialist

5. Individual Responsibility

By engaging in services, you acknowledge that:

• Health outcomes vary between individuals

• You are responsible for your own health decisions

• Implementation of any recommendations is voluntary

• You disclose all relevant medical conditions, medications, supplements, pregnancy or breastfeeding status

Failure to disclose relevant information may impact the safety or suitability of recommendations.

6. Pathology / Blood Test Reviews

Pathology reviews provided:

• Are interpretive and educational only

• Do not replace medical interpretation or diagnosis

• Are based on functional and naturopathic frameworks alongside reference ranges

If results indicate potential medical concerns, you will be advised to consult your GP or specialist.

7. Digital Products & Educational Content

All digital products are provided:

• For personal, non-commercial use only

• As general educational information

• Without a guarantee of specific results

Due to the nature of digital products, refunds are not available unless required under Australian Consumer Law.

8. Bookings, Payments & Cancellations

• Payment is required at the time of booking or purchase unless otherwise stated

• Cancellation and rescheduling policies are outlined at booking and form part of these terms

• Missed appointments may incur a fee

9. Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any rights you have under the Australian Consumer Law (ACL).

Where services fail to meet consumer guarantees, you may be entitled to a remedy as provided by law.

10. Confidentiality & Privacy

Personal and health information is collected and stored in accordance with:

• The Privacy Act 1988 (Cth)

• Australian Privacy Principles (APPs)

Please refer to the Privacy Policy for full details on data handling.

11. Intellectual Property

All content on this website, including text, graphics, programs, guides, and materials, is the intellectual property of Emma Jacques Women’s Health unless otherwise stated.

You may not:

• Reproduce

• Distribute

• Modify

• Sell

Any content without prior written consent.

12. Limitation of Liability

To the extent permitted by law:

• Emma Jacques Women’s Health is not liable for indirect or consequential loss

• No guarantee is made regarding outcomes or results

• Use of services is at your own discretion and risk

13. Third-Party Links & Resources

This website may link to external sites. No responsibility is taken for the content, accuracy, or practices of third-party websites.

14. Governing Law

These Terms & Conditions are governed by the laws of New South Wales, Australia.
Any disputes shall be subject to the jurisdiction of NSW courts.

15. Updates to Terms

These Terms & Conditions may be updated at any time. Continued use of the website or services indicates acceptance of the revised terms.

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Privacy Policy - 

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1. Introduction

Emma Jacques Women’s Health (“we”, “us”, “our”) is committed to protecting your privacy and personal information.

This Privacy Policy outlines how we collect, use, store, and disclose personal and health information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Personal Information We Collect

We may collect the following types of information:

• Name, email address, phone number

• Date of birth and demographic details

• Health information provided during consultations or via intake forms

• Medical history, pathology results, medications, supplements

• Payment and billing information

• Website usage data (via cookies and analytics)

Health information is considered sensitive information under Australian law and is handled with additional care.

3. How We Collect Information

Information may be collected when you:

• Book an appointment or purchase a service

• Complete an intake or consent form

• Participate in consultations

• Communicate via email, forms, or messaging

• Use this website

4. Use of Artificial Intelligence (AI) Tools

To support accurate clinical documentation and administrative efficiency, we may use secure, health-focused AI tools, including Heidi AI, during consultations.

These tools may assist with:

• Transcription of consultation notes

• Drafting clinical summaries or treatment notes

Important clarifications:

• AI tools are used only as a support tool

• Final notes are reviewed, edited, and approved by the practitioner

• AI tools do not make clinical decisions or diagnoses

• Data is handled in accordance with applicable privacy and security standards

By engaging in a consultation, you consent to the use of such tools for note-taking and documentation purposes.

If you have concerns, you may request manual note-taking only.

5. How We Use Your Information

Your information is used to:

• Provide naturopathic services and education

• Prepare treatment recommendations

• Review pathology results

• Communicate with you regarding services

• Manage bookings, payments, and records

• Meet legal and professional obligations

6. Disclosure of Information

We do not sell or rent your personal information.

Information may be disclosed only:

• With your consent

• To service providers required to deliver care (e.g. booking systems, secure note platforms)

• Where required by law

All third-party platforms used are selected for privacy and data security compliance.

7. Data Storage & Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, or disclosure.

Information may be stored:

• Electronically via secure, password-protected systems

• On servers located in Australia or overseas (where providers meet privacy and security standards)

8. Access & Correction

You may request access to, or correction of, your personal information at any time by contacting us in writing.

9. Cookies & Website Analytics

This website may use cookies and analytics tools to understand website traffic and improve user experience.

You may disable cookies via your browser settings.

10. Retention of Records

Health records are retained for the minimum period required under Australian law and professional standards.

11. Complaints

If you believe your privacy has been breached, please contact us directly.

If unresolved, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

12. Updates to This Policy

This Privacy Policy may be updated from time to time.
The current version will always be available on this website.

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Refund Policy - 

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1. Overview

Emma Jacques Women’s Health is committed to providing high-quality services and educational resources.

This Refund Policy outlines when refunds, exchanges, or rescheduling may be available, in accordance with the Australian Consumer Law (ACL).

2. Services (Consultations & Pathology Reviews)

Due to the personalised and time-based nature of services:

Refunds are not provided for change of mind

Missed appointments or late cancellations may forfeit the session fee

However, you may be entitled to a refund, reschedule, or partial refund if:

The service was not provided with due care and skill

The service was substantially different from what was described

Any remedies will be assessed in line with ACL requirements.

3. Digital Products (Courses, Ebooks, Guides, PDFs)

Digital products are delivered instantly and are for personal use only.

Accordingly:

No refunds are offered for change of mind

Please ensure the product is suitable before purchasing

If a digital product:

Is faulty

Cannot be accessed due to a technical issue caused by us

Is significantly different from its description

We will provide an appropriate remedy under Australian Consumer Law.

4. Cancellations & Rescheduling

Cancellation and rescheduling policies are communicated at the time of booking and form part of this Refund Policy.

Generally:

Adequate notice is required to reschedule without penalty

Late cancellations (less than 24hours) may incur a fee

5. Packages & Pre-Paid Services

Where services are purchased as a package:

Refunds are not available for unused sessions due to change of mind

Sessions are non-transferable unless agreed in writing

If services cannot be provided as agreed, remedies will be offered in line with ACL.

6. Supplement Purchases

Supplements purchased through third-party dispensaries (e.g. Vital.ly):

Are subject to the supplier’s own refund and returns policy

Are not refunded directly by Emma Jacques Women’s Health

7. Australian Consumer Law

Nothing in this Refund Policy limits or excludes your rights under the Australian Consumer Law.

If a service or product fails to meet consumer guarantees, you may be entitled to:

A refund

Replacement

Repair

Or other remedy as required by law

8. How to Request a Refund

To request a refund or raise a concern, please contact via the form on the home page

Include your name, date of purchase, and details of the issue.

9. Updates to This Policy

This Refund Policy may be updated from time to time.
The current version will always be available on this website.